Unplanned interruption of Weblog service

Hello Readers,

This is to confirm there was an unplanned service interruption took place at our blog section within binarytaskforce.com website. As of this morning, we have restored and verified all access. Our engineers reviewed the outage and root cause analysis is as follows:

[Event Summary]

Outage period (All times in EDT/UTC – 4 hours):
From: 22-08-2012 at 20:43:21
To: 24-08-2012 at 10:23:01
Duration: 1 day, 13 hours, 39 minutes, 40 seconds (~37 hours)
Affected service: Blog section of binarytaskforce.com (http://www.binarytaskforce.com/Weblog), main corporate website unaffected.

[Root cause analysis]

Blog platform database access: Human error on database access credential, causing communication lost between blog software and back end support database.

[Incident prevention]

  1. Include blog access verification in change management control documentation
  2. Include blog platform in corporate service monitoring scope
  3. Enable email notification for alert purpose

We deeply apologize for the inconvenient that this event may have caused.

Team BTF

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